In line with the UK government's legislation and guidance, we're able to stay open and operational during lockdown, and so we plan to continue operating as long as it's safe for us to do so.
Safety of our team is our number one priority, and we've made changes over the past few months to ensure our people can work safely at Custom Merch. We've created a safe working environment for our team members, with us all wearing face masks, and working at safe distances from each other. We've staggered start times, finish times and break times to limit the number of hours that multiple people are working in the same area, and to relieve pressure on shared areas like our staff room and kitchen. Amongst other things we're carrying out rregular and recorded clean downs of our building, equipment and touch points.
At the moment, all our suppliers of garments, inks and other items, and our delivery parnters are staying open too, so we don't envisage there being a huge impact on what we do. There may be slightly extended delivery times on our orders as we're reliant on our whole supply chain to get your orders out to you, so when you place your order with us we'll give you an estimated delivery date - however we are asking that you consider this advisory as it may change - and that any plans for promotions, product launches or sales that you consider adding a couple of days to this turnaround. If you have a product launch, event or other urgent need for your order then please talk to us and we will do what we can to get you sorted in time.
We may also be a little slower than usual on getting back to you via email or through our social media platforms - we aim to get back to every message within 24 hours, although we do have a lot of people communicating with us right now so it may be slightly longer. If you want an immediate response or want to talk t-shirts, printing, embroidery or anything else the best way to reach us is by phone - we're on 01752 267405 from 8am til 5.30pm, Monday to Friday and we're always happy to chat.
Thank you everyone for your support during these strange new times,
And stay safe,
Mary & Dave