Thank you everyone for bearing with us during the Covid crisis and the impact it's had on our service to you. We're pretty much back to operating as normal with most of our staff back to work, and our suppliers up and running, but with slightly longer lead times than pre-lockdown. We're also only accepting orders of 30+ items, due to the set up time it takes for screen printing, to allow us to be more efficient and get your orders out to you within our target timescales.
We've created a safe working environment for our team members, with us all wearing face masks, and working at safe distances from each other. We've staggered start times, finish times and break times to limit the number of hours that multiple people are working in the same area, andto relieve pressure on shared areas like our staff room and kitchen.
Most of our print jobs are taking around 3 weeks to complete, however we are looking to reduce that further over the coming weeks. When you place your order with us we'll give you an estimated delivery date - however we are asking that you consider this advisory as it may change - and that any plans for promotions, product launches or sales that you consider adding a couple of days to this turnaround. If you have a product launch, event or other urgent need for your order then please talk to us and we will do what we can to get you sorted in time! Whilst we are aiming to work towards all delivery dates, covid is still having an impact on our processes, and we are also reliant on everyone on our supply chain - our t-shirt suppliers, ink suppliers and couriers (who are also feeling the impact of covid) that deliver your orders to you.
We may also be a little slower than usual on getting back to you via email or through our social media platforms - we aim to get back to every message within 24 hours, although we do have a lot of people communicating with us right now so it may be slightly longer. If you want an immediate response or want to talk t-shirts, printing, embroidery or anything else the best way to reach us is by phone - we're on 01752 267405 from 8am til 5.30pm, Monday to Friday and we're always happy to chat!
Thank you everyone for your support during these strange new times,
And stay safe,
Mary & Dave