How do I order? 

If you want a specific order amount, and know exactly what you want, then you can order through our web store by selecting the garment and quantities that you like.  After paying for your order, you can then follow it up with an email with your artwork and print/t-shirt colours.  

However, we find that most of our customers prefer to order via email or over the phone as this means you can place a completely custom order - mix up your garments, add back prints, talk about colours etc.  If you'd like to place an order then the best thing to do is drop us an email with your artwork and the kind of garments/items quantities you'd like printed.  

We can then confirm prices with you and work out a mock up to make sure we understand you correctly.  When you're happy with the mock up then we'll send over the invoice, and once that's paid we will go to print.  We are always happy to talk about printing processes, artwork and garments so if there's anything you need to know before placing your order then just get in touch.  

How long will my order take? 

Most orders take 7-10 days from payment and approval of the proofs and dependent on the size of the order and any extra customisation.  We can turnaround orders quicker when needed, so if you need your order for a specific date or super fast, just let us know so we can meet your deadlines. 

How do I pay? 

If you're ordering through our web store, then you can pay via Stripe when you check out.  If you're ordering via email or over the phone, we'll send you an invoice detailing your order.  You can then call up and pay using a credit/debit card over the phone or via bank transfer.  We do need payment before we can start the order. 

Can I get a sample? 

Due to the set up times involved with screen printing, 1-off  samples simply aren't viable.  We will provide a mock up via email that shows your design, print location and colours.  If you'd like to check out our print/garment quantity then we do have a sample t-shirts available.  

What is the minimum order? 

For our screen printing, the minimum order is 10 garments.  However, with all our products the more you order, the lower the unit price.  Currently you can order 10 screen  printed t-shirts, including VAT and delivery at £10 each (£100), if you upped your order to 20 garments, then the t-shirt price comes down to £6 each (£120).   

We also offer vinyl heat press for garment orders of less than 10, although this is only suitable for simple designs such as text or 1-colour logos.  For our trucker caps, mugs and bottles we use sublimation printing which allows for a full colour print, with a minimum quantity of just 5. 

What do I do if there's a problem with my order? 

If your order is faulty in anyway - a garment fault or something missing then please get in touch with us within 2 days of receiving your order to let us know so that we can offer a replacement or refund.  Please note that we can't offer refunds on orders unless it is faulty

How do I get in touch?

We're open from Monday - Friday from 8am til 5pm and you can talk to us on 01752 267405 or drop us an email at info@custommerchandprint.com  We'll get back to all emails within 24 hours (and often quicker), and  if you email us outside of our office hours or on the weekend we'll get back to you the next working day. 

How much is shipping?

Shipping across the mainland UK is free, and we offer a flat rate shipping for all European countries. 

What shipping method do you use? 

We send all our orders via courier, via a next day delivery service.  When your order is dispatched, you will receive an email confirming it's on it's way. Then, on the day of delivery you will receive a text message confirming the time of delivery.  If you're not going to be in, then the text message gives you an option to re-schedule to a different day. 

If you're not in when the delivery arrives, then the courier will attempt to deliver to a neighbour or return to the depot.  If they do this they will put a slip through your door.  If the courier returns your order to their depot they will provide you with instructions to organise a redelivery for a more convenient time.  You can nominate a 'safe space' for delivery, but please not if you do this, and the consignment goes missing neither us nor the courier company will accept liability for it.  If  there's any issues at all with your delivery then we will be happy to help out. 

Is VAT included? 

We are VAT registered and VAT is already included in all our prices.  

Do I pay for set up? 

No, there are no charges for set up.  

How do I send you my artwork? 

We like the following artwork files: psd, pdf, ai and eps or high res jpegs (minimum 300dpi). We can help out with artwork, so do get in touch if you need help. 

Can I visit you? 

We're based in central Plymouth and you are very welcome to visit us.  As we're a busy production unit you will need to get in touch with us first to let us know when you're planning on coming in so we can make sure we're available to meet you.