How do I order?
If you want a specific order amount, and know exactly what you want, then you can order through our web store by selecting the garment and quantities that you like.
After paying for your order, you can then follow it up with an email with your artwork and print/t-shirt colours.
However, we find that most of our customers prefer to order via email or over the phone as this means you can place a completely custom order - mix up your garments, add back prints, talk about colours etc. If you'd like to place an order then the best thing to do is drop us an email with your artwork and the kind of garments/items quantities you'd like printed.
We can then confirm prices with you and work out a mock up to make sure we understand you correctly. When you're happy with the mock up then we'll send over the invoice, and once that's paid we will go to print. We are always happy to talk about printing processes, artwork and garments so if there's anything you need to know before placing your order then just get in touch.
How long will my order take?
Due to Covid, most of our orders are taking around 3 weeks from payment. Wherever possible we are getting things out sooner but we are also asking you to consider all our timescalse as advisory as we are still finding Covid is affecting our supply chain. Deliveries to us from suppliers are taking longer, and re-stocking is also taking longer too - this means tahat sometimes orders will take a little longer - if you're planning product launches and promotions then please bear this in mind.
What's the minimum order?
Right now, and until the end of 2020 we are only able to take orders of a minimum of 30+ garments per design - as we offer screen printing, the most labour intensive part of the job is setting up the work, and due to autumn being extremely busy and the impact of Covid on us and our supply chain we're not currently able to accept orders of less than 30 pieces.
How do I pay?
If you're ordering through our web store, then you can pay via Stripe when you check out. If you're ordering via email or over the phone, we'll send you an invoice detailing your order. You can then pay by bank transfer or call up and pay using a credit/debit card over the phone. We do need payment before we can start the order.
Can I get a sample?
Due to the set up times involved with screen printing, 1-off samples simply aren't viable. We will provide a mock up via email that shows your design, print location and colours. If you'd like to check out our print/garment quantity then we do have a sample t-shirts available.
What do I do if there's a problem with my order?
If your order is faulty in anyway - a garment fault or something missing then please get in touch with us within 2 days of receiving your order to let us know so that we can offer a replacement or refund. Please note that we can't offer refunds on orders unless it is faulty
How do I get in touch?
We're open from Monday - Friday from 8am til 5pm and you can talk to us on 01752 267405 or drop us an email at email@example.com We'll get back to all emails within 24 hours (and often quicker), and if you email us outside of our office hours or on the weekend we'll get back to you the next working day.
How much is shipping?
Shipping across the mainland UK is free, and we offer a flat rate shipping for all European countries.
What shipping method do you use?
We send all our orders via courier, via a next day delivery service. When your order is dispatched, you will receive an email confirming it's on it's way. Then, on the day of delivery you will receive a text message confirming the time of delivery. If you're not going to be in, then the text message gives you an option to re-schedule to a different day. If you're not in when the delivery arrives, then the courier will attempt to deliver to a neighbour or return to the depot. If they do this they will put a slip through your door. If the courier returns your order to their depot they will provide you with instructions to organise a redelivery for a more convenient time. You can nominate a 'safe space' for delivery, but please note if you do this, and the consignment goes missing neither us nor the courier company will accept liability for it. If there's any issues at all with your delivery then we will be happy to help out.
Is VAT included?
We are VAT registered and VAT is already included in all our prices.
Do I pay for set up?
No, there are no charges for set up.
How do I send you my artwork?
We like the following artwork files: psd, pdf, ai and eps or high res jpegs (minimum 300dpi). We can help out with artwork, so do get in touch if you need help.
Can I visit you?
We're based in central Plymouth and you are very welcome to visit us. As we're a busy production unit please get in touch with us first to let us know when you're planning on coming in so we can make sure we're available to meet you.
I have more questions!
Great - give us a call on 01752 267 405, or drop us a message and we'll get them answered.