Our FAQs are designed to answer all our commonly asked questions.  If you'd like to know more about our screen printing and embroidery processes, then you can read about screen printing here, and embroidery here.  If you have any questions that aren't covered here then just give us a call on 01752 267 405 or message us here

How do I order? 

We find that most of our customers prefer to order via email or over the phone as this means you can place a completely custom order - mix up your garments, add back prints, talk about colours etc.  If you'd like to place an order then the best thing to do is drop us an email or message us through our contact form with your artwork and the kind of garments/items quantities you'd like printed.  

We can then confirm prices with you and work out a mock up to make sure we understand you correctly.  When you're happy with the mock up then we'll send over the invoice, and once that's paid we will go to print.  We are always happy to talk about printing processes, artwork and garments so if there's anything you need to know before placing your order then just get in touch.

How long will my order take? 

Due to Covid, most of our orders are taking around 3 weeks from payment.  Wherever possible we are getting things out sooner but we are also asking you to be aware that currently all our time-scales as advisory as we are still finding Covid is affecting our supply chain.  Deliveries to us from suppliers are taking longer, and re-stocking is also taking longer too - this means that sometimes orders will take a little longer - if you're planning product launches and promotions then please bear this in mind. 

What's the minimum order? 

Our minimum order is 30 garments for a 1,2 and 3 colour prints, and 50 garments for 4 and 5 colour prints.   For embroidery our minimum order is 30 garments. 

How do I pay? 

Once we've finalised your order, and you've approved the mock ups and order details, we will email you an invoice.  You can then make a payment via bank transfer or using a credit or debit card via the secure link on the invoice. 

Can I get a sample? 

Due to the set up times involved with screen printing, 1-off printed samples simply aren't viable.  We will provide a mock up via email that shows your design, print location and colours.  If you'd like to check out our print/garment quantity then we do have a sample t-shirts available.   If you'd like to receive samples of blank garments to check out the fits and styles then we can do that too. 

What do I do if there's a problem with my order? 

If your order is faulty in anyway - a garment fault or something missing then please get in touch with us within 2 days of receiving your order to let us know so that we can offer a replacement or refund.  If you get in touch with us to report any faults after 2 days, then we will offer a credit note against your next order. 

How do I get in touch?

We're open from Monday - Friday from 8am til 5pm and you can talk to us on 01752 267405 or drop us an email at info@custommerchandprint.com  or message us via our contact form. We aim to get back to all emails and messages within 24 hours, and if you email us outside of our office hours or on the weekend we'll get back to you the next working day. 

How much is shipping?

Shipping across the mainland UK is free, and we offer a flat rate shipping for all European countries. 

What shipping method do you use? 

We send all our orders via courier, via a next day delivery service.  When your order is dispatched, you will receive an email confirming it's on it's way, and on the day of delivery a text/email letting you know the time of delivery.  If that's not convenient, you can reply to the text message/email and re-arrange the delivery to a different day or time, or have it delivered to a neighbour or safe place. 

If you have any issues with your delivery then just get in touch with us and we'll be happy to help. 

Is VAT included? 

Yes - all our prices on our web store include VAT.  If you're ordering from outside of the UK, just get in touch for our VAT free prices.  

Do I pay for set up? 

No, there are no charges for set up.  

How do I send you my artwork? 

We like the following artwork files: psd, pdf, ai and eps, or high res jpegs.  Please make sure your artwork is created at 300dpi, as we can't work from lower resolution files.  Once we receive your artwork, we'll mock it up on the garments you're ordering so you can check how they will look when printed. 

Can I see examples of your work? 

Yes! The best place to see the kind of thing we do, meet our team and view our printing processes is through our social media platforms on Instagram  and Facebook 

Can I visit you? 

Due to Covid restrictions and wanting to keep our team as safe as possible, we're not currently having visitors to our site.  Once it's safe to do so, visitors are more than welcome. 

I have more questions! 

Great - give us a call on 01752 267 405, or drop us a message and we'll get them answered.