We are committed to protecting the privacy of our site visitors and customers.  We won’t disclose information about you to third parties, except when it’s part of our service - such as your delivery address to our courier, or to our card processing service provider carrying our security checks, or when it is required by law.  This is a summary of our policy covering the key points, you can access our policy in full here   


What Data We Keep and Why

When you place an order with us, purchase through our web store or register for our mailing list, we collect a certain amount of your personal data. When you place an order, we will collect and store your name, phone number, email address and delivery address so that we can make your order, contact you about it and deliver it to you.  Without this data we wouldn't be able to make or deliver your order. We will not use your details to contact you about anything unrelated to your orders or responding to queries from you about our products and services.


We do not store any debit or credit card details, if you call us to pay via card over the phone, then we enter the details straight into our card processing unit and we do not store them elsewhere.  Our web site uses Paypal or Stripe, and our and we do not have access to your card details when you use these payment processors. When paying by invoice, we provide the option for you to pay directly into our bank account via bank transfer, or via Stripe.  Neither of these options gives us access to your payment details.


We do not record our phone calls.


Our Email Newsletter  

You can opt in to receive our email newsletter (mailing list) so you can keep up with our product updates and special offers.  You can opt in when completing a purchase on our web store or by entering your details here.  You can opt out of our mailing list at any time, by clicking on the ‘unsubscribe’ link in any email newsletter we may have sent you or by contacting us directly.   We will never add your details to our mailing list without your permission.


Contracts With Third Parties

We won't disclose information about you to third parties, apart from the companies that host our services.  Our web based operations (including our web site, email server and mailing list) are operated by Go Daddy, and you can read about their privacy policy here.  Our merch and uniform orders are hosted on Google Drive, and you can read more about their privacy policy here.  We will ensure that all companies we work with and use to host information about our customers are compliant to GDPR.


Sometimes we link to other people’s web sites, including our pages on social media networks and they will have their own terms and policies, which we can’t be held liable for.  We recommend that you check out their policies before sending them any of your personal data, such as logging in to their sites.


Website Analytics  

We use web analytic tools provided by service partners such as Google Analytics, to collect information about how you interact with out site, including what pages you visit, what site you visited prior to visiting our web site and how much time you spend on each page.  We use this information to improve our services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our site. Though the information collected does not include personal data, such as your name, address, billing information, the information collected is used and shared buy these service providers in accordance with the individual privacy policies.  You can control these by cookie banners that may be presented (depending on the URL of website visited) when you first visit our web page or by utilising settings in your browser or third party tools such as disconnect.


Access and Removal of your Personal Information


If you'd like to know what information we hold on you, or remove your consent from us processing your data then you can get in touch with us here, or by calling us on 01752 265 545, emailing info@custommerchandprint.com or writing to us at Custom Merch, 44 Faraday Mill Business Park, Plymouth, PL4 0SW


We aim to make this policy easy to understand, but if there is anything that is not clear or you have any concerns then please get in touch with our Data Protection Officer by emailing info@custommerchandprint.com.


You can read our privacy policy in full here.