Custom Merch and Print is a trading name of Custom Printing Services Ltd, company registration 074 3852.
Please read these terms and conditions and make sure that you are happy with them before placing and order. By placing an order with us, you are agreeing to these terms.
Returns and Cancellations
As everything we make at Custom Merch is custom, we cannot offer a refund unless the product is faulty, or the product is not what you ordered (such as an incorrect size). If the products you received do not match the order then please email us within 48 hours of receiving the order and we will arrange a refund or replacement. If there is an issue with the product quality such as a product fault, then please send through an image of the error so that we can asses the issue. You will need to return the goods to us for inspection after which we will determine if an exchange or refund is valid. We reserve the right to offer a re-print/replacement and not a refund. If we do not hear from you within 48 hours of receiving your order we will deem this as you checking and accepting the order.
Cancelling Your Order
If you need to cancel your order after you have placed it, then please contact us immediately. If the order has not yet been produced then we will be able to cancel it, but if production has started then we will need to continue with the order and no refund will be given.
All our orders are sent by courier and require a signature on delivery. We recommend that you have your order sent to an address where there is someone available to sign for it during the day. You will receive an email and text message on the day of delivery letting you know 1-hour window when the delivery will arrive. If there is no one available at the address, then the courier will deliver to a neighbour or return it to the depot, if they do this they will notify you by putting a slip through the door. If you do not want your parcel delivered to a neighbour then you must tell us. If you arrange with the courier to have your order left in safe place, or rearrange your delivery, then we cannot be held liable for any damage or loss.
All orders must be paid for before we go to print, we are not able to offer credit. If we agree invoice terms with you, and the balance is not met within our stated terms, then interest will be charged as per the Consumer Credit Act 1974.
Artwork and Ownership
When placing your order, you are confirming that you are the owner of the artwork or that you have permission to reproduce the artwork. We reserve the right to not produce items if we deem the content to be offensive or inciting hatred or violence.